Management provides the high value for the customer the product service, the Yao abundant numerical code takes the customer service management highly, unceasingly the international advanced management thought and the management tool will introduce in the corporate management.  
  Customer Service Manager System: Provides the professional service to the designation customer, the promotion customer degree of satisfaction, with customer establishment long-term service cooperation; 
  Technical Management: Many year accumulation service report, the technical documents management, provides the typical breakdown case analysis for the customer; 
  Equipment Building: Consummation call center, equipment advanced failure detection and simulation center;
  Information System: Automated CASE pasts sends the list and the breakdown promotion service monitoring executive program, guarantees the customer to have the fast effective support.

 Breakdown Declaration Flow

 Breakdown Declaration
Hotline：
　　800-820-8568
Email：
　　Server@mhsoft.com.cn
n Reporting CASE Require Information
　　Machine model
　　Machine SN number, HostID
　　Breakdown Phenomenon: You saw the breakdown phenomenon, you felt after produces the reason, you have made any operation or have revised any parameter produces.You once have made any processing, after the result which processing occurs and so on.
　　Collection of information: Best can collect the integrity the information, sends to server@yaosoftware.com
　　(the subject: Official prescription name - application - type)
　　Contact Method: Reporter, contact method; Scene contact person, contact method.
n Breakdown Treating Processes：
　　 n Accepts
　　　　u Recording User Information
　　　　u Machine Model
　　　　u Machine SN Number
　　　　u Breakdown Phenomenon
　　　　u Breakdown Rank (User May Own Define)
　　 n Hotline Engineer
　　　　 u Long-distance Processing
　　　　　　l Telephone
　　　　　　l Long-distance Register System
　　　　　　l Update
u If needs Scene Service
　　　　　　Transfer the Scene
n Scene Engineer
Scene Processing