MingHan Digital abundant numerical code through is selling and pays two aspects and the manufacturer cooperations, causes the service product multiplication, the product to include: Oracle service, Weblogic service, VERITAS service, HP service, IBM service and so on.Not only we with the original manufacturer close cooperation, have established the reliable strategic partnership, moreover has the profound understanding to many kinds of proxy product, can act according to the customer the different situation and the demand, provides each kind of software and hardware product maintenance solution for the enterprise and the user, and provides the safeguard customer benefit the perfect service system.

1.Oracle Service
BEA Service Product 
As the agent of Oracle the core business, MingHan Digital abundant numerical code can provide the Oracle service product including service products and so on the 7*24++, 7*24 and 5*9.7*24++ support:

7*24++Support：
Manages the aspect in the specialist, the essential service support service will manage the expert by the senior technical expert as user's specialist, and with the scene which will assign supports response center engineer who engineer, will assign to compose the user expert to support the group together.Through discusses together with the user, the formulation has the pointed year service plan; The implementation quarter scene system movement review, gives the system movement review report, summarizes question which in the system movement appears, and proposes the improvement and the prevention suggestion; Provides the year service to summarize, the analysis report.In addition, according to user's demand, the expert will support the group to make the scene for the user the technological exchange and the training instruction.
In the driving prevention aspect, the essential service support service will provide a year 4 time scene movement automatic system checkout program, scene engineer through the movement automatic system checkout program elimination system hidden danger, will optimize the database the performance.
In the fast response aspect, the essential service support service will provide the highest first rank for the user the response support and many kinds of methods requests repairs the way.In the response time, the essential service support guarantee user in 30 minutes which requests repairs obtains assigns expert's technical support; In requests repairs in the method, the user may in the random time through the telephone, support the website, the specialist manages the expert to carry on the question to consult and to request repairs.

7*24 Support：
May process you all urgent developments and the operation question, has the problem including the unusual operating time.The support requested directly is transmitted for technical support engineer, and solves the problem by them for you, fixes the technical breakdown, the analysis condition and clarifies the documents to provide the technical guidance, and in the 7X24 foundation guaranteed makes the fast explanation to your highest priority question.Moreover, you may register eSupport, the visit newsgroup, the product documents.Technical engineer can visit the massive Oracle product information and the diagnosis method.According to the question to the service the influence, you also may use the serious rank classification to determine your question priority.

5*9 Support：
You may through ways and so on telephone, network, email and facsimile hand in the application for support to Oracle.The support requested directly is transmitted for technical support engineer, and solves the problem by them for you, fixes the technical breakdown, the analysis condition and clarifies the documents and provides the technical guidance.This kind of support hour for daily 9 hours, each week 5 days (on Monday to Friday).Will get off work after email and the eSupport request is recorded and can obtain in the Oracle case management system management system in the next working day the response.Moreover, you may 7X24 register our website, the visit newsgroup, the product documents.

2.WEBLOGIC Service
　　As the agent of Weblogic the core business, MingHan Digital abundant numerical code can provide the Weblogic service product including service products and so on the 7*24++, 7*24 and 5*9.7*24++ support:

7*24++Support：
Manages the aspect in the specialist, the essential service support service will manage the expert by the senior technical expert as user's specialist, and with the scene which will assign supports response center engineer who engineer, will assign to compose the user expert to support the group together.Through discusses together with the user, the formulation has the pointed year service plan; The implementation quarter scene system movement review, gives the system movement review report, summarizes question which in the system movement appears, and proposes the improvement and the prevention suggestion; Provides the year service to summarize, the analysis report.In addition, according to user's demand, the expert will support the group to make the scene for the user the technological exchange and the training instruction.
In the driving prevention aspect, the essential service support service will provide a year 4 time scene movement automatic system checkout program, scene engineer through the movement automatic system checkout program elimination system hidden danger, will optimize the database the performance.
In the fast response aspect, the essential service support service will provide the highest first rank for the user the response support and many kinds of methods requests repairs the way.In the response time, the essential service support guarantee user in 30 minutes which requests repairs obtains assigns expert's technical support; In requests repairs in the method, the user may in the random time through the telephone, support the website, the specialist manages the expert to carry on the question to consult and to request repairs.

7*24 Support：
May process you all urgent developments and the operation question, has the problem including the unusual operating time.The support requested directly is transmitted for technical support engineer, and solves the problem by them for you, fixes the technical breakdown, the analysis condition and clarifies the documents to provide the technical guidance, and in the 7X24 foundation guaranteed makes the fast explanation to your highest priority question.Moreover, you may register eSupport, the visit newsgroup, the product documents.Technical engineer can visit the massive Weblogic product information and the diagnosis method.According to the question to the service the influence, you also may use the serious rank classification to determine your question priority.

5*9 Support：
You may through ways and so on telephone, network, email and facsimile hand in the application for support to Oracle.The support requested directly is transmitted for technical support engineer, and solves the problem by them for you, fixes the technical breakdown, the analysis condition and clarifies the documents and provides the technical guidance.This kind of support hour for daily 9 hours, each week 5 days (on Monday to Friday).Will get off work after email and the eSupport request is recorded and can obtain in the Weblogic case management system management system in the next working day the response.Moreover, you may 7X24 register our website, the visit newsgroup, the product documents.

3.Mcafee Service
As the partner of Mcafee entire line product, the Mcafee service product which provides for the customer including the gold medal support, the platinum support and the ultra platinum support and so on.

4.Veritas Service 
MingHan Digital abundant numerical code to take the VERITAS enterprise product the partner, can provide based on the VERITAS enterprise product basic support, the expansion support and the scene support service product for the user.

Basic Support：
Technology private telephone support (telephone support hour: On Monday to Friday 9:00 ~18: 00)
Software renews and provides the new patch
Email support
Web knowledge library
Support newsgroup
Email circular service
Technology communication
Long-distance support

Expansion Support:
All basic supports provides service content
7*24 Telephone Support Service
More quickly effective solution customer question

Scene Support:
Provides visits the service
Urgent event to handle (the 5*8 emergency event to process)
Daily system health examination service, helps the customer analysis application method, the forecast potential hazard

Hardware Maintenance Service：
After receives the equipment failure report, Engineer Yao abundant IBM technical will be prompt rushes to the scene, will take the suitable maintenance service measure according to the equipment different condition, mainly will include:
　-Technology Private Telephone Support
　　A.  The service rank chooses 1: 7*24 (each week 7 days, daily 24 hours, including public holiday)
　　B.  The service rank chooses 2:5*9 (each week 5 days, Monday to Friday, daily 9 hours, 9:00 to 18:00)
　-Scene Technical Support
　　C.   Service Rank Choice 1: 7*24*4 (Monday to Sunday, daily 24 hours; Scene response time: In the recording customer service request latter 4 hours arrive the customer scene)
　　D.   Service Rank Choice 2: 5*9*NBD (each week 5 days, Monday to Friday, daily 9 hours, 9:00 to 18:00; Scene response time: After the recording customer service request the second working day arrives the customer scene)
　-Carries on the long-distance diagnostic analysis to the system failure
　-Carry the spare parts to carry on the scene replacement
　-Hardware system micro code, the actuation, the essential system patch carries on the promotion
　-Carry on the non-stop run
　-Provide the scene service report

Driving type support service content：
　-Customer serves manager to manage
　-Multi-manufacturer multi-platform breakdown diagnosis and the localization support service
　-Provide the regular technological exchange to the customer
　-Implement the regular preventive maintenance service to the equipment
　-Customer submission regular service to report and to analyze
　-Provide the regular service regular meeting
　-Establishment maintenance service documents control system
　-Typical breakdown case analysis
　-Implementation system enhancement and the patching procedure (PTFs) issue, the installment and the test for the customer

HP Service
MingHan Digital abundant numerical code to take HP entire line product the solution supplier, take the company many year HP product technical support experience as a foundation, with our exquisite service and the technical knowledge, the rich experience and the specialized level work quality provides for the user based on the IBM product comprehensive technical support service, helps you to reduce the operational cost, the control operation risk, realizes the more splendid service result.
MingHan Digital abundant digital IBM service product includes: 7*24*4 support service product, 5*9*NBD support service product.

Hardware maintenance service:
After receives the equipment failure report, Engineer Yao abundant HP technical will be prompt rushes to the scene, will adopt suitably according to the equipment different condition. The maintenance service measure, mainly includes:
-Technology Private Telephone Support
A.   Service Rank Choice1：7*24(each week 7 days, daily 24 hours, including public holiday)
B.   Service Rank Choice2：5*9(each week 5 days, Monday to Friday, daily 9 hours, 9:00 to 18:00)
-Scene Technical Support
C.   Service Rank Choice1：7*24*4(Monday to Sunday, daily 24 hours; Scene response time: In the recording customer service request latter 4 hours arrive the customer scene)
D.   Service Rank Choice2：5*9*NBD(each week 5 days, Monday to Friday, daily 9 hours, 9:00 to 18:00; Scene response time: After the recording customer service request the second working day arrives the customer scene)
　-Carries on the long-distance diagnostic analysis to the system failure
　-Carry the spare parts to carry on the scene replacement
　-Hardware system micro code, the actuation, the essential system patch carries on the promotion
　-Carry on the non-stop run
　-Provide the scene service report

Driving type support service content：
-Customer serves manager to manage
-Multi-manufacturer multi-platform breakdown diagnosis and the localization support service
-Provide the regular technological exchange to the customer
-Implement the regular preventive maintenance service to the equipment
-Customer submission regular service to report and to analyze
-Provide the regular service regular meeting
-Establishment maintenance service documents control system
-Typical breakdown case analysis
-Implementation system enhancement and the patching procedure (PTFs) issue, the installment and the test for the customer